Privacy & Cookie Policy

This policy explains how Pop OT, trading through PLAY ON PURPOSE OCCUPATIONAL THERAPY LTD, handles personal information when you use this website, make an enquiry, or share information with us about therapy, assessment, training or consultation.

PLAY ON PURPOSE OCCUPATIONAL THERAPY LTD is registered in England and Wales under company number 16489986. Its registered office is Care Of: Noble One Accountants, 114 Ripplewaters, St. Marys Island, Chatham, United Kingdom, ME4 3AY.

Pop OT is led by Pennie Lamkin. For privacy questions or requests, please contact Pennie at pennie@popot.co.uk.

When you contact Pop OT, we may collect your name, contact details, your child's age, information about your concerns, and anything else you choose to share in your enquiry.

If you go on to access assessment, intervention, training or consultation, we may also collect information needed to provide a safe and professional service. This can include developmental, educational, health, sensory, emotional, family and school information.

Some of the information shared with Pop OT may be special category data, such as health, disability, neurodevelopmental, emotional wellbeing or safeguarding information. This is handled with extra care and only used where it is relevant to the support being considered or provided.

We use personal information to respond to enquiries, consider whether Pop OT is the right service for your needs, arrange appointments, provide assessment or intervention, write reports, liaise with agreed people or settings, manage invoices and meet professional, legal and safeguarding responsibilities.

Pop OT relies on different lawful bases depending on the context. These may include your consent, taking steps before entering into a contract, providing agreed services, meeting legal or professional obligations, safeguarding, and Pop OT's legitimate interests in running a safe and effective service.

If you have given permission, or where privacy and electronic communications rules allow it, Pop OT may use your contact details to send occasional updates about Pop OT services, training, resources or relevant news. You can opt out of marketing communications at any time by contacting Pennie at pennie@popot.co.uk.

We only ask for information that is relevant to the support being considered or provided.

Information is not sold or shared with third parties for their marketing. We only share information where you have agreed to this, where it is needed to provide the service, or where there is a legal, professional or safeguarding reason to do so.

This may include sharing relevant information with parents or carers, schools, health professionals, local authority professionals or other people involved in a child's support, where appropriate and agreed.

Pop OT takes reasonable steps to keep information secure and confidential. Records are held only for as long as needed for clinical, professional, legal, insurance and safeguarding purposes.

Retention periods may vary depending on the type of record and the reason it is held. Clinical, safeguarding, financial and professional records may need to be kept for different lengths of time.

Email is a useful way to communicate, but no email system can be guaranteed completely secure. Please avoid sending highly sensitive information by email unless you are comfortable doing so.

You can ask what personal information Pop OT holds about you or your child. You can also ask for information to be corrected, restricted or deleted where this is possible under data protection law.

You may also have the right to object to some uses of your information, ask for processing to be restricted, withdraw consent where consent is being relied on, and complain to the Information Commissioner's Office if you are unhappy with how your information has been handled.

Some clinical and safeguarding records may need to be retained even if a deletion request is made. If this applies, Pop OT will explain why.

Cookies are small files placed on your device by websites. This website is designed to be simple and does not use cookies to collect sensitive therapy information.

The website may use essential technical cookies or similar browser storage needed for the site to work properly. Pop OT may also use analytics, embedded content or similar services in the future to understand how people use the website and improve the information offered. Where these tools require cookie consent, visitors should be given a clear choice before non-essential cookies are used.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how websites behave.

For privacy or cookie questions, contact Pennie Lamkin at pennie@popot.co.uk.

You can also contact the Information Commissioner's Office at ico.org.uk if you have concerns about how your personal information has been used.